Shipping policy

Shipping Policy

Thank you for visiting and shopping at ViralPicks. Following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from the shipping time. During high-volume periods or holidays, processing may take slightly longer.

Shipping Rates & Delivery Estimates We are proud to offer reliable shipping to our customers. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Estimated delivery time is 7 to 15 business days.

Delivery delays can occasionally occur due to external factors such as weather conditions, customs processing, or carrier delays. While we do our best to ensure timely delivery, ViralPicks is not liable for delays beyond our control.

International Shipping We offer worldwide shipping! Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ViralPicks is not responsible for these charges if they are applied and are your responsibility as the customer.

How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48-72 hours for the tracking information to become available in the carrier's system.

 

If you haven’t received your order within the estimated delivery days after receiving your shipping confirmation email, please contact us at info@viralpicksstore.com with your name and order number, and we will look into it for you.

 

Incorrect Shipping Addresses Customers are responsible for entering the correct shipping address. If you realize you have made an error in your shipping address, please contact us immediately at info@viralpicksstore.com. We will do our best to update it, but if the package has already been dispatched, we cannot change the destination. ViralPicks is not responsible for packages delivered to an incorrect address provided by the customer.

Missing or Lost Packages If your tracking information shows that your package was delivered, but you have not received it, please check with neighbors and family members or your local post office. If you are still unable to locate your package, please contact us so we can assist you in opening an investigation with the shipping carrier.

Contact Us If you have any further questions or need assistance regarding your shipment, please don't hesitate to reach out:

  • Email: info@viralpicksstore.com

  • Phone: (832) 208-8861

  • Address: 607 Kress St, Houston TX 77020, United States